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Tachyon Helmet Camera Warranty and FAQ

 

Warranty

Warranty

Tachyon products are covered by a one year limited warranty from the date of purchase from Tachyon, Inc. The warranty covers only defects in workmanship and materials. It does not apply to products which have been damaged due to unreasonable use or by intention nor does it cover dissatisfaction with the product.

Tachyon, Inc.’s warranty policy only covers products purchased directly from Tachyon Inc. or from our authorized resellers. If you purchased the product from our website you will have been given a purchase number with your confirmation email. Please quote this number, along with your name and email address, in your dealings with us.

Customers outside of the United States who have purchased items from authorized resellers or from online resellers such as Amazon.com, and have problems that need to be addressed, please contact Tachyon first to see if we can help you. We are more likely to be your quickest solution.
If our support staff cannot solve your problem by email, we will further advise you on how to proceed to remedy the problem.
This warranty does not cover items purchased from a third party that is not authorized by Tachyon. It is not transferable to online purchases from sites such as eBay or Craigslist.

(a) Tachyon, Inc.’s return policy covers only defective products. All sales are final. Monetary refunds will not be issued for any reason.
(b) Tachyon Inc will only accept returns of defective product within one year of purchase, as stated in the warranty above.
(c) All products will be exchanged for new products, and not for monetary returns.
(d) Before products are exchanged or returned, customer must contact Tachyon, Inc. ,via email or phone. Tachyon, Inc. will help troubleshoot the problem to avoid the unnecessary returns. If it is determined that the camera is defective, Tachyon, Inc. will authorize the return, in writing, via email. Tachyon, Inc. may request sample video clips to be sent to support@tachyoninc.com in order to ascertain the problem/defect.
(e) In case of return, the customer will pay for one-way shipping to Tachyon, Inc. There is no need to use any express or overnight service. Tachyon, Inc. will pay the shipping costs for the exchange product.

Tachyon, Inc. shall only be liable for:

(a) the replacement of a defective product with a new product.
Tachyon, Inc. shall NOT be liable for:
(a) injury to persons, or damage to property or consequential losses arising from the use of the product.
(b) a product that has been tampered with, altered, or been serviced by an unauthorized agent.
(c) damage due to the use of mounting accessories that were not included with the product or those not sold as optional accessories on our website.
(d) loss of video or still picture files for any reason.
In the event that goods are undelivered to recipient and are returned to Tachyon Inc by post, for any of, but not limited to, the following reasons:
a) the recipient entered his/her address on Tachyon’s order form incorrectly or incompletely,
b) the recipient refused the package,
c) the recipient did not pick up the package in a timely manner from his/her local post office, customs office, or any other location in which the package was being held, the recipient will be responsible for covering the shipping costs needed to resend their goods to them. 
The original shipping costs cannot be recovered by Tachyon Inc and will be considered payment for a service already rendered.
In the event that the recipient refuses to have the goods resent and the goods are still in like new condition, Tachyon Inc will not refund shipping costs and will charge a 15% restocking fee.

Tachyon, Inc. shall NOT be liable for:

(a) injury to persons, or damage to property or consequential losses arising from the use of the product.
(b) a product that has been tampered with, altered, or been serviced by an unauthorized agent.
(c) damage due to the use of mounting accessories that were not included with the product or those not sold as optional accessories on our website.
(d) loss of video or still picture files for any reason.

In the event that goods are undelivered to recipient and are returned to Tachyon Inc by post, for any of, but not limited to, the following reasons:

a) the recipient entered his/her address on Tachyon’s order form incorrectly or incompletely,
b)  the recipient refused the package,
c) the recipient did not pick up the package in a timely manner from his/her local post office, customs office, or any other location in which the package was being held,

the recipient will be responsible for covering the shipping costs needed to resend their goods to them. 
The original shipping costs cannot be recovered by Tachyon Inc and will be considered payment for a service already rendered.

In the event that the recipient refuses to have the goods resent and the goods are still in like new condition, Tachyon Inc will not refund shipping costs and will charge a 15% restocking fee.

How To Purchase? tachyon xc paypal Click the PayPal/Credit Card icon to see how to purchase. This is not the ordering page - this is just instructions on how to finalize your payment.
For ordering, use the shopping cart on the main pages.
FAQ Which light is best for taking helmet cam videos?

 

Tachyon's High-Dynamic Image Sensors grab good video under a wide range of lighting conditions. So taking video in all but very dark conditions will be quite acceptable.

But, of course, bright sunlight will always be the best!
  What is the best kind of memory card to use in my helmet cam?

 

Micro 4GB-64 GB.
A common 4GB card will record right around 1 hour.

Always be careful when buying memory cards.
Only buy from a reputable dealer, as an active
counterfeit market exists for this type of product
.

  Why is the sound not very good on my Micro recordings?

 

The microphone of the Tachyon Micro and Micro HD is sealed inside its waterproof container to prevent water, dust and dirt from entering the camera’s workings. This inevitably reduces the quality of the audio in your recordings.

If you are in a safe and clean environment, you might want to consider leaving the back of your camera open so that you can grab more sound. But be warned; this will allow water and dirt to get inside your camera. Do not do this if you have any doubts.
  What program should I use to play back my raw video?
  Windows users: We recommend VLC Media Player for all unedited video viewing.

Mac users: Please use the QuickTime program that comes with iTunes.
  Can I connect the helmet camera to a tripod?

 

Yes, with the included mounts, you will find that you can connect to any standard tripod.
  Are Tachyon helmet cam videos YouTube compatible?

 

They certainly are. Tachyon videos, both SD and HD are perfect for uploading to YouTube.

Always be sure to tag your videos with "Tachyon" and the name of your camera. This will help other Tachyon users to find and watch what you have done.

See how you can make your YouTube videos load faster:

  How can I mix together a cool video with my recordings from my helmet cams?

 

There are numerous digital movie editors that you can use to make professional-looking videos. Windows and Macintosh systems both come with free video editors, but there are others available for purchase. These are all quite capable of producing professional-looking finished results.

Note: Final Cut Pro needs a workaround to use our files. See Rec Tips.
  Can I use Tachyon helmet cams as a webcam?
  No. To avoid complicated installation procedures the Tachyon cameras can not be used as a webcam. And besides, they are designed for action, not for sitting on your desk!
  Will the Tachyon helmet cams work in the cold and snow?

 

Tachyon cameras will work in reasonably cold weather and snowy conditions. But always remember that batteries drain faster in the cold than they do in warm temperatures. So for Micro and Micro HD owners, please use the recommended Energizer e2 Lithium/Ultimate Lithium Batteries for longer battery life.

It is also a good idea when not recording, to keep your camera under your coat and next to your body.

  What are the Tachyon cameras' operating temperature ranges?
  The operating temperature range for the Tachyon cameras is from 15 to 125 Degrees Fahrenheit, or about -20 to +50 Centigrade. But try not to keep it too long near either of these extremes.
  How long can I keep my Micro helmet camera under water?

 

For up to 30 minutes to a depth of 100 Feet (or 30.5 Meters) for the Micro and the Micro HD, when using (with the Dive Lock Switch)

At shallower depths you can stay longer, but to be on the safe side try not to keep your camera underwater for more much longer than 30 minutes.

If you have been using your camera in salt water, be sure to wash it off with fresh water after use. This will help to prevent salt water residue from rusting the metal pieces on the camera.

Do not immerse your OPS cameras in the water. They are not waterproof.

  Video Shooting Tips

 

For the best color, try to shoot in the best light possible.

In action situations you will often encounter a lot of vibration. So it is a good thing to remember that your body makes a great shock absorber. Mounting your camera on your helmet, shoulder, or waist will give you a smoother video than if you mount it directly to whatever it is you are riding.

Make sure your lens and Impact Armor is clean, especially if shooting in a muddy or dusty environment.

  Will I have any problem if I leave my batteries in the Micro helmet camera?

 

As with most electronic products, it is better if you take the batteries out if you don’t plan on using them. Leaking or expanding batteries could cause damage to your connections, or even become jammed inside your camera.

It is also a good idea to remove the batteries from the cartridge and the cartridge from the camera and leave the back door open. This will relieve pressure on the springs, contacts, and rubber seal. If you do leave the back door open, it is probably a good idea to keep the camera in a Ziploc bag, to prevent dust or dirt from getting inside.

  I don’t have an SD card slot on my computer. How can I open my files?

 

Some computers do not have SD card ports, so you will either need to connect your camera to your computer with the included USB cable or you may purchase a card reader that will attach to your computer.

On Macintosh computers you will not be able to use iMovies to directly open your video files from your camera, so you will need too copy your files to your computer first.

  What are Frames Per Second (FPS) and how do they relate to video quality?

 

Although the human eye can generally see around 24 frames per second of video, Tachyon cameras record at 30 FPS in all modes. We have optimized these settings to give you the best recordings, while minimizing battery use and memory size.
  Why does my camera sometimes split a long recording into several files?
  If your saved video file is too large, you may have trouble playing it back. So for that reason we limit our video files to 30 minutes.

But don’t worry; after 30 minutes, your camera will begin recording a new file automatically. There is no need for you to do anything.
  Why has my camera stopped recording when there is nothing wrong with it?
  Either your batteries are empty, or your memory card is full.

If it is the batteries, installing fresh batteries into your Micro camera, or recharging your OPS camera will take care of this problem.

If your memory card is full, moving your video files off of your memory card and on to your computer will get you up and recording again.
  Micro and Micro HD Switch Positions
Tachyon XC Micro Switches For taking Video, the left switch should be in the Video position and the right switch should be in the Unlocked position.
Tachyon XC Micro Switches For taking Photos, the left switch should be in the Photo position and the right switch should be in the Unlocked position.
Tachyon XC Micro Switches To lock your Micro so that pressure on your START/STOP button will not inadvertently turn it off, slide the switch on the right to the Lock position.

This is especially useful when diving to prevent the high water pressure from shutting off the camera.
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WARNING: The form and functions of Tachyon helmet cam products, accessories, logos, and all graphics on these web pages are the patented, protected property of Tachyon, Inc. Any attempt by anyone other than our authorized dealers to copy or reproduce any of the above without permission of Tachyon, Inc. will be met with legal action. Tachyon products are available for purchase only at http://www.tachyoninc.com/ or from authorised dealers.

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