Warranty
Tachyon products are covered by a 90-day limited warranty from
the date of purchase from Tachyon, Inc. The warranty covers only defects in
workmanship and materials. It does not apply to products which have been
damaged due to unreasonable use or by intention nor does it cover
dissatisfaction with the product. This warranty does not cover those
products purchased from other individuals & resellers and is not
transferable.
Tachyon, Inc.’s warranty policy only covers products purchased directly from
Tachyon Inc. If you purchased the product from our website you will have
been given a purchase number with your confirmation email. Please quote this
number, along with your name and email address, in your dealings with us.
If you purchased the product from an authorized reseller, please contact
them for their warranty information.
(a) Tachyon, Inc.’s return policy covers only defective products. All sales
are final. Monetary refunds will not be issued for any reason.
(b) Tachyon Inc will only accept returns of defective product within 90 days
of purchase, as stated in the warranty above.
(c) All products will be exchanged for new products, and not for monetary
returns.
(d) Before products
are exchanged or returned, customer must contact Tachyon, Inc. ,via email or
phone. Tachyon, Inc. will help troubleshoot the problem to avoid the unnecessary
returns. If it is determined that the
camera is defective, Tachyon, Inc. will authorize the return, in writing, via
email. Tachyon, Inc. may request sample
video clips to be sent to support@tachyoninc.com in order to ascertain the
problem/defect.
(e) Customer will pay for one-way shipping to Tachyon, Inc. There is no
need to use any express or overnight service. Tachyon, Inc. will pay the
shipping costs for the exchange product.
(f) Returns should be sent to: 401 E Corporate Drive, Ste 100 Lewisville TX, 75057 USA
Tachyon, Inc. shall only be liable for:
(a) the replacement of a defective product with a new product.
Tachyon, Inc. shall NOT be liable for:
(a) injury to persons, or damage to property or consequential losses arising
from the use of the product.
(b) a product that has been tampered with, altered, or been serviced by an
unauthorized agent.
(c) damage due to the use of mounting accessories that were not included
with the product or those not sold as optional accessories on our website.
(d) loss of video or still picture files for any reason.
In the event that goods are undelivered to recipient and are returned to Tachyon Inc by post, for any of, but not limited to, the following reasons:
a) the recipient entered his/her address on Tachyon’s order form incorrectly or incompletely,
b) the recipient refused the package,
c) the recipient did not pick up the package in a timely manner from his/her local post office, customs office, or any other location in which the package was being held,
the recipient will be responsible for covering the shipping costs needed to resend their goods to them.
The original shipping costs cannot be recovered by Tachyon Inc and will be considered payment for a service already rendered.
In the event that the recipient refuses to have the goods resent and the goods are still in like new condition, Tachyon Inc will not refund shipping costs and will charge a 15% restocking fee. |
