Playback Problems & Solutions

Is the playback of your video slow and choppy?
  • Your computer may not be fast enough to play the file off of the camera, so try copying the video file to your computer desktop first, and then playing it back.
  • Our cameras require Class 10 memory cards for recording, for the same reason that you need Premium gas in your car. Fast cards are faster to write to and faster to read from.
  • For 4GB-32GB SDHC cards, you should format the cards to FAT32 and 32 kilobytes. For 64GB SDXC cards, just follow the default settings. You need to format because it may be that if the card was taken from another device, there may be segments of the memory that are being used by programs installed by a previous device. Note that the capacity of your card may not show correctly until after you format it.
Recommended Video Players:
Tachyon recommends VLC or Windows Media Player. You may download them at these addresses::
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VLC Windows
VLC Mac

Windows Media Player (WMP)
Search for “Windows Media Player download”.
The address will be different for different countries.